Documo incident

Outbound delays

Minor Resolved View vendor source →

Documo experienced a minor incident on October 11, 2024 affecting Fax Services, lasting 7h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 04:19 PM UTC
Resolved
Oct 11, 2024, 11:23 PM UTC
Duration
7h 3m
Detected by Pingoru
Oct 11, 2024, 04:19 PM UTC

Affected components

Fax Services

Update timeline

  1. investigating Oct 11, 2024, 04:19 PM UTC

    We are currently investigating an issue causing outbound transmission delays. Updates to follow.

  2. identified Oct 11, 2024, 04:33 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. monitoring Oct 11, 2024, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 11, 2024, 11:23 PM UTC

    This incident has been resolved.