Documo incident
Inbound faxes not being delivered to user's history / Outbound delays
Documo experienced a minor incident on January 6, 2025 affecting Fax Services, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2025, 04:31 PM UTC
We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.
- investigating Jan 06, 2025, 05:01 PM UTC
We are continuing to investigate an issue where inbound faxes are not appearing on a user's history page. Outbound transmission delays are also being investigated at this time. Updates to follow.
- identified Jan 06, 2025, 05:21 PM UTC
The issue has been identified and a fix is being implemented. More updates to follow.
- monitoring Jan 06, 2025, 05:33 PM UTC
A fix has been implemented and we are monitoring the results. The inbound and outbound fax queues are currently processing the backlog. Additional updates to follow.
- monitoring Jan 06, 2025, 08:40 PM UTC
The inbound and outbound fax backlog are still being processed after our fix was pushed. We will continue to provide updates as we work through the backlog.
- monitoring Jan 07, 2025, 04:27 PM UTC
The inbound and outbound backlogged faxes have been processed. We are continuing to monitor the fix put in place to ensure there are no further delays. Updates to follow.
- resolved Jan 07, 2025, 08:38 PM UTC
This incident has been resolved.