Documo experienced a minor incident on January 8, 2025 affecting Fax Services, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- identified Jan 08, 2025, 06:45 PM UTC
We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.
- identified Jan 08, 2025, 08:45 PM UTC
After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.
- resolved Jan 08, 2025, 10:52 PM UTC
This incident has been resolved.