Documo incident

Inbound faxes not syncing to user's history

Minor Resolved View vendor source →

Documo experienced a minor incident on January 15, 2025 affecting Fax Services, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 03:00 PM UTC
Resolved
Jan 15, 2025, 04:56 PM UTC
Duration
1h 56m
Detected by Pingoru
Jan 15, 2025, 03:00 PM UTC

Affected components

Fax Services

Update timeline

  1. investigating Jan 15, 2025, 03:00 PM UTC

    We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

  2. monitoring Jan 15, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2025, 04:56 PM UTC

    This incident has been resolved.