Documo experienced a minor incident on February 12, 2025 affecting Fax Services, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2025, 07:20 PM UTC
We are currently investigating an issue causing inbound faxes to not be displaying within the portal. We will provide updates as soon as we have them.
- identified Feb 12, 2025, 07:45 PM UTC
We are continuing to investigate inbound delays. Updates to follow.
- investigating Feb 12, 2025, 07:47 PM UTC
The previous update mistakenly put this issue in identified, we are still investigating this issue.
- monitoring Feb 12, 2025, 08:44 PM UTC
Inbound traffic volume increased mid-day and our message processing experienced a transient delay over a period of -45 minutes. During this time faxes that had been successfully received would have been delayed in posting to the portal, and other delivery mechanisms. We’ve increased scale, queues are back to normal and we are evaluating options to prevent future reoccurrence. We will continue to monitor.
- resolved Feb 12, 2025, 09:47 PM UTC
This incident has been resolved.