Documo incident

Errors when accessing faxes

Minor Resolved View vendor source →

Documo experienced a minor incident on April 7, 2025 affecting Web Portal, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 01:27 PM UTC
Resolved
Apr 07, 2025, 05:51 PM UTC
Duration
4h 24m
Detected by Pingoru
Apr 07, 2025, 01:27 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Apr 07, 2025, 01:27 PM UTC

    We are currently investigating an issue causing errors within the portal when attempting to view, print, or download faxes. Updates to follow.

  2. identified Apr 07, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 05:51 PM UTC

    This incident has been resolved.