DocPlanner incident

Chat performance issuess

Major Resolved View vendor source →

DocPlanner experienced a major incident on September 22, 2025 affecting Marketplace: Poland and Marketplace: Italy and 1 more component, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 07:34 AM UTC
Resolved
Sep 22, 2025, 12:00 PM UTC
Duration
4h 26m
Detected by Pingoru
Sep 22, 2025, 07:34 AM UTC

Affected components

Marketplace: PolandMarketplace: ItalySaaS: PolandMarketplace: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: TurkeyMarketplace: SpainSaaS: Czech RepublicSaaS: Spain

Update timeline

  1. investigating Sep 22, 2025, 07:34 AM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2025, 07:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 22, 2025, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 22, 2025, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 22, 2025, 12:00 PM UTC

    This incident has been resolved.