DocFusion incident
Azure Services - Network latencies - South Africa North and South Africa West
DocFusion experienced a minor incident on March 14, 2024 affecting DocFusion Platform/API's and Batch API's and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2024, 11:58 AM UTC
Microsoft has notified us of potential a Azure outage in SA North and SA West - this could cause degradation of the DocFusion platform services: Azure Services - Network latencies - South Africa North and South Africa West We are currently investigating a networking event impacting Azure Services in South Africa North and South Africa West. We will provide further updates as information becomes available. This message was last updated at 11:35 UTC on 14 March 2024
- investigating Mar 14, 2024, 12:09 PM UTC
Impact Statement from Microsoft: Starting at 10:30 UTC on 14 Mar 2024, customers using Azure Services in South Africa North and South Africa West may experience increased network latency or packet drops when accessing their resources, degradation and availability issues. Current Status: We are currently investigating a networking issue that has resulted in higher-than-expected latency for users whose resources are hosted in or connect with South Africa North and West. The next update will be provided in 60 minutes, or as events warrant.
- resolved Mar 16, 2024, 06:24 AM UTC
This incident has been resolved.