DNAnexus incident

Platform authentication is down

Major Resolved View vendor source →

DNAnexus experienced a major incident on August 22, 2023 affecting Titan UI and Titan API and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2023, 09:51 PM UTC
Resolved
Aug 22, 2023, 09:58 PM UTC
Duration
7m
Detected by Pingoru
Aug 22, 2023, 09:51 PM UTC

Affected components

Titan UITitan APITitan JobsApolloUKB RAP

Update timeline

  1. investigating Aug 22, 2023, 09:51 PM UTC

    We're investigating a deploy issue where platform authentication is failing.

  2. investigating Aug 22, 2023, 09:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 22, 2023, 09:58 PM UTC

    We identified and fixed the issue with our auth service.