DNAnexus incident

Platform API issues

Critical Resolved View vendor source →

DNAnexus experienced a critical incident on October 2, 2023 affecting Titan UI and Titan API and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2023, 11:45 PM UTC
Resolved
Oct 03, 2023, 12:13 AM UTC
Duration
27m
Detected by Pingoru
Oct 02, 2023, 11:45 PM UTC

Affected components

Titan UITitan APITitan JobsTitan DataApolloUKB RAP

Update timeline

  1. investigating Oct 02, 2023, 11:45 PM UTC

    We are investigating an issue which is impacting platform availability.

  2. investigating Oct 02, 2023, 11:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 03, 2023, 12:13 AM UTC

    Platform incident has been resolved.