dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

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Resolved after 50 minutes, affecting Colombia - Payment Processors, on November 4, 2026.

investigating Nov 04, 2026, 06:51 PM UTC

We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Nov 04, 2026, 06:51 PM UTC
Resolved
Nov 04, 2026, 07:42 PM UTC
Duration
50m
Detected by Pingoru
Nov 04, 2026, 06:51 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Nov 04, 2026, 06:51 PM UTC

    We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Nov 04, 2026, 07:42 PM UTC

    This incident has been resolved.

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