dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

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Resolved after 57 minutes, affecting Colombia - Payment Processors, on September 17, 2026.

investigating Sep 17, 2026, 11:33 PM UTC

We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Sep 17, 2026, 11:33 PM UTC
Resolved
Sep 18, 2026, 12:30 AM UTC
Duration
57m
Detected by Pingoru
Sep 17, 2026, 11:33 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Sep 17, 2026, 11:33 PM UTC

    We have identified some processing issues with NEQUI in COLOMBIA. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Sep 18, 2026, 12:30 AM UTC

    This incident has been resolved.

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