Dixa Outage History

Dixa is up right now

Dixa had 18 outages in the last 2 years totaling 79h 44m of downtime — averaging 0.7 incidents per month.

There were 18 Dixa outages since July 8, 2025 totaling 79h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dixa.io

Critical June 29, 2026

Advanced Insights unavailable

Detected by Pingoru
Jun 29, 2026, 09:04 AM UTC
Resolved
Jun 29, 2026, 03:11 PM UTC
Duration
6h 6m
Affected: Insights (advanced)
Timeline · 5 updates
  1. investigating Jun 29, 2026, 09:04 AM UTC

    We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time. Our team is actively looking into the root cause and will provide an update as soon as more information is available. We apologize for the inconvenience.

  2. investigating Jun 29, 2026, 09:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 29, 2026, 09:30 AM UTC

    We have identified the issue affecting access to Advanced Insights and have implemented a fix. We are currently monitoring the situation to confirm full resolution. Please note that data from the past 3 hours may still be missing. We are working to recover this and will provide a further update once the issue is fully resolved. We apologize for the inconvenience.

  4. monitoring Jun 29, 2026, 12:30 PM UTC

    We're still gradually re-deploying data so data may still be stale from this morning for some customers. We'll update this page when everything is up to date.

  5. resolved Jun 29, 2026, 03:11 PM UTC

    All data is now re-deployed and we're completely up to date for everyone.

Read the full incident report →

Notice April 23, 2026

Update delays on Conversation view and Real-Time Dashboard

Detected by Pingoru
Apr 23, 2026, 11:42 AM UTC
Resolved
Apr 23, 2026, 11:51 AM UTC
Duration
8m
Affected: SearchDashboard
Timeline · 2 updates
  1. monitoring Apr 23, 2026, 11:42 AM UTC

    We're currently aware of an increased delay with data showing in the Conversation view and Real Time dashboard. Conversation offers are fully operational, but you might see conversations on the dashboard that have been offered already and/or outdated information on the Conversations view. We'll notify here when data ingestion has caught up.

  2. resolved Apr 23, 2026, 11:51 AM UTC

    Data ingestion has fully caught up and the Real-Time Dashboard, Search and Conversations pages are showing live data again.

Read the full incident report →

Minor January 6, 2026

Degraded performance - Contact Search in Outbound Calling

Detected by Pingoru
Jan 06, 2026, 03:24 PM UTC
Resolved
Jan 06, 2026, 03:40 PM UTC
Duration
15m
Affected: Outbound
Timeline · 4 updates
  1. investigating Jan 06, 2026, 03:24 PM UTC

    We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.

  2. identified Jan 06, 2026, 03:32 PM UTC

    Our teams has now identified the issue. We are working on a fix, that will resolve the issue.

  3. monitoring Jan 06, 2026, 03:35 PM UTC

    We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

  4. resolved Jan 06, 2026, 03:40 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Read the full incident report →

Minor July 8, 2025

Some articles not loading on Dixa Knowledge

Detected by Pingoru
Jul 08, 2025, 08:41 AM UTC
Resolved
Jul 08, 2025, 09:22 AM UTC
Duration
40m
Timeline · 5 updates
  1. investigating Jul 08, 2025, 08:41 AM UTC

    We've noticed that some of the articles are not loading on Dixa Knowledge base. We are investigating the issue.

  2. identified Jul 08, 2025, 08:54 AM UTC

    The issue has been identified and we are working on implementing the fix.

  3. monitoring Jul 08, 2025, 08:58 AM UTC

    The fix has been implemented and the articles are loading as expected.

  4. resolved Jul 08, 2025, 09:22 AM UTC

    The issue has been resolved.

  5. postmortem Jul 17, 2025, 02:52 PM UTC

    On the 8 of July 2025 at 10:41 am CEST we noticed the issue with some articles not loading on Dixa Knowledge. The users were getting redirected to a main page instead. This issue was caused by a faulty deployment which was reverted immediately and 10:58 am we moved the incident to monitoring. We could see that the articles are loading as intended and therefore considered the incident fully resolved at 11:22 CEST.

Read the full incident report →