Dixa experienced a critical incident on June 29, 2026 affecting Insights (advanced), lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 09:04 AM UTC
We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time. Our team is actively looking into the root cause and will provide an update as soon as more information is available. We apologize for the inconvenience.
- investigating Jun 29, 2026, 09:08 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 29, 2026, 09:30 AM UTC
We have identified the issue affecting access to Advanced Insights and have implemented a fix. We are currently monitoring the situation to confirm full resolution. Please note that data from the past 3 hours may still be missing. We are working to recover this and will provide a further update once the issue is fully resolved. We apologize for the inconvenience.
- monitoring Jun 29, 2026, 12:30 PM UTC
We're still gradually re-deploying data so data may still be stale from this morning for some customers. We'll update this page when everything is up to date.
- resolved Jun 29, 2026, 03:11 PM UTC
All data is now re-deployed and we're completely up to date for everyone.