Dixa incident
Degraded performance - Contact Search in Outbound Calling
Dixa experienced a minor incident on January 6, 2026 affecting Outbound, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound
Update timeline
- investigating Jan 06, 2026, 03:24 PM UTC
We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.
- identified Jan 06, 2026, 03:32 PM UTC
Our teams has now identified the issue. We are working on a fix, that will resolve the issue.
- monitoring Jan 06, 2026, 03:35 PM UTC
We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
- resolved Jan 06, 2026, 03:40 PM UTC
All known issues to this incident have been resolved. We thank you for your patience and cooperation.