Dixa Outage History

Dixa is up right now

Dixa had 40 outages in the last 2 years totaling 107h 22m of downtime — averaging 1.6 incidents per month.

There were 40 Dixa outages since July 28, 2024 totaling 107h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dixa.io

Critical June 29, 2026

Advanced Insights unavailable

Detected by Pingoru
Jun 29, 2026, 09:04 AM UTC
Resolved
Jun 29, 2026, 03:11 PM UTC
Duration
6h 6m
Affected: Insights (advanced)
Timeline · 5 updates
  1. investigating Jun 29, 2026, 09:04 AM UTC

    We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time. Our team is actively looking into the root cause and will provide an update as soon as more information is available. We apologize for the inconvenience.

  2. investigating Jun 29, 2026, 09:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 29, 2026, 09:30 AM UTC

    We have identified the issue affecting access to Advanced Insights and have implemented a fix. We are currently monitoring the situation to confirm full resolution. Please note that data from the past 3 hours may still be missing. We are working to recover this and will provide a further update once the issue is fully resolved. We apologize for the inconvenience.

  4. monitoring Jun 29, 2026, 12:30 PM UTC

    We're still gradually re-deploying data so data may still be stale from this morning for some customers. We'll update this page when everything is up to date.

  5. resolved Jun 29, 2026, 03:11 PM UTC

    All data is now re-deployed and we're completely up to date for everyone.

Read the full incident report →

Notice April 23, 2026

Update delays on Conversation view and Real-Time Dashboard

Detected by Pingoru
Apr 23, 2026, 11:42 AM UTC
Resolved
Apr 23, 2026, 11:51 AM UTC
Duration
8m
Affected: SearchDashboard
Timeline · 2 updates
  1. monitoring Apr 23, 2026, 11:42 AM UTC

    We're currently aware of an increased delay with data showing in the Conversation view and Real Time dashboard. Conversation offers are fully operational, but you might see conversations on the dashboard that have been offered already and/or outdated information on the Conversations view. We'll notify here when data ingestion has caught up.

  2. resolved Apr 23, 2026, 11:51 AM UTC

    Data ingestion has fully caught up and the Real-Time Dashboard, Search and Conversations pages are showing live data again.

Read the full incident report →

Minor January 6, 2026

Degraded performance - Contact Search in Outbound Calling

Detected by Pingoru
Jan 06, 2026, 03:24 PM UTC
Resolved
Jan 06, 2026, 03:40 PM UTC
Duration
15m
Affected: Outbound
Timeline · 4 updates
  1. investigating Jan 06, 2026, 03:24 PM UTC

    We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.

  2. identified Jan 06, 2026, 03:32 PM UTC

    Our teams has now identified the issue. We are working on a fix, that will resolve the issue.

  3. monitoring Jan 06, 2026, 03:35 PM UTC

    We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

  4. resolved Jan 06, 2026, 03:40 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Read the full incident report →

Minor July 8, 2025

Some articles not loading on Dixa Knowledge

Detected by Pingoru
Jul 08, 2025, 08:41 AM UTC
Resolved
Jul 08, 2025, 09:22 AM UTC
Duration
40m
Timeline · 5 updates
  1. investigating Jul 08, 2025, 08:41 AM UTC

    We've noticed that some of the articles are not loading on Dixa Knowledge base. We are investigating the issue.

  2. identified Jul 08, 2025, 08:54 AM UTC

    The issue has been identified and we are working on implementing the fix.

  3. monitoring Jul 08, 2025, 08:58 AM UTC

    The fix has been implemented and the articles are loading as expected.

  4. resolved Jul 08, 2025, 09:22 AM UTC

    The issue has been resolved.

  5. postmortem Jul 17, 2025, 02:52 PM UTC

    On the 8 of July 2025 at 10:41 am CEST we noticed the issue with some articles not loading on Dixa Knowledge. The users were getting redirected to a main page instead. This issue was caused by a faulty deployment which was reverted immediately and 10:58 am we moved the incident to monitoring. We could see that the articles are loading as intended and therefore considered the incident fully resolved at 11:22 CEST.

Read the full incident report →

Minor June 13, 2025

Degraded performance - Search

Detected by Pingoru
Jun 13, 2025, 08:00 AM UTC
Resolved
Jun 13, 2025, 04:30 PM UTC
Duration
8h 30m
Affected: Search
Timeline · 8 updates
  1. investigating Jun 12, 2025, 12:29 PM UTC

    We are experiencing some difficulties with Search. We are investigating the matter. Next update at 15:30hs

  2. identified Jun 12, 2025, 01:01 PM UTC

    Our teams has now identified the issue. We are working on a fix that will resolve the issue. Next update at 16:00 hs CEST

  3. identified Jun 12, 2025, 02:37 PM UTC

    We are continuing to work on fixing this issue. We are sorry for any inconvenience this may cause

  4. monitoring Jun 12, 2025, 08:18 PM UTC

    We are continuing to see stability across our platform. We will continue monitoring.

  5. monitoring Jun 13, 2025, 08:01 AM UTC

    While we continue working on a permanent fix for this issue, we've temporarily reverted our search functionality back to an earlier version. This means filters for custom attributes and searching contacts based on external ID might not work as expected for the time being. You should still be able to find custom attribute values by directly searching for the values without using a filter. We'll update our status page when we have more news to share.

  6. monitoring Jun 13, 2025, 01:32 PM UTC

    We continue to actively work on restoring Search. Some users may still experience some degraded performance. We are continuing to monitor the situation closely. We'll update our status page when we have more news.

  7. resolved Jun 15, 2025, 09:14 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mortem about this incident will be posted within 5 business days.

  8. postmortem Jun 19, 2025, 01:16 PM UTC

    On the 12 of June 2025, we started observing stability issues with the new Search cluster, at the time of the incident, powering the Conversations & Contacts tabs on the Search page, as well as the Search POST endpoint of the Dixa API. Search results on the mentioned pages/endpoints were, to some degree, not updated in real time. The immediate solution was to scale up the cluster to better distribute the workloads, where the longer-term solution is to optimize affected workloads. We sincerely apologise for any inconvenience that this may have caused.

Read the full incident report →

Minor May 31, 2025

Intermittent errors for specific search queries

Detected by Pingoru
May 31, 2025, 01:28 PM UTC
Resolved
May 31, 2025, 05:13 PM UTC
Duration
3h 44m
Affected: Search
Timeline · 5 updates
  1. investigating May 31, 2025, 01:28 PM UTC

    We have received reports of instability in the platform. We are investigating the issue. Updates will follow

  2. investigating May 31, 2025, 01:33 PM UTC

    We are experiencing some difficulties with Search functionality, for searching in conversations. We are investigating the matter.

  3. investigating May 31, 2025, 03:35 PM UTC

    We are continuing to investigate this.

  4. monitoring May 31, 2025, 03:38 PM UTC

    We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

  5. resolved May 31, 2025, 05:13 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Read the full incident report →

Minor May 27, 2025

Feature Flag Service Degraded – Default Access Behaviour in Effect

Detected by Pingoru
May 27, 2025, 02:09 PM UTC
Resolved
May 27, 2025, 06:09 PM UTC
Duration
4h
Affected: Agent InterfaceAnalyticsDashboard
Timeline · 4 updates
  1. investigating May 27, 2025, 02:09 PM UTC

    One of our providers is currently experiencing an outage that affects the enablement of certain features. Some users might experience missing features; we are closely working with them to restore the services.

  2. identified May 27, 2025, 02:29 PM UTC

    We’re still receiving updates from our provider and monitoring the situation. This issue likely doesn’t affect all customers, as some default flag values may match their previous configurations. We’ll provide further updates as we learn more.

  3. monitoring May 27, 2025, 02:47 PM UTC

    We are happy to inform that our provider has deployed a fix for the issue. We will continue to monitor the results.

  4. resolved May 27, 2025, 06:09 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Read the full incident report →

Minor April 25, 2025

Issues searching for contacts throughout the Dixa Agent Interface

Detected by Pingoru
Apr 25, 2025, 07:18 AM UTC
Resolved
Apr 25, 2025, 08:51 AM UTC
Duration
1h 33m
Affected: OutboundSearch
Timeline · 6 updates
  1. investigating Apr 25, 2025, 07:18 AM UTC

    We have received reports of instability in the platform. We are investigating the issue. Updates will follow

  2. investigating Apr 25, 2025, 07:23 AM UTC

    We're currently experiencing issues with searching for contacts. This also affects sending outbound emails, merging contacts and transferring conversations. Next update in 15 minutes.

  3. monitoring Apr 25, 2025, 07:31 AM UTC

    We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

  4. monitoring Apr 25, 2025, 07:32 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 25, 2025, 08:51 AM UTC

    All known issues related to this incident have been resolved. We thank you for your patience and cooperation. A post-mortem about this incident will be posted within 5 business days.

  6. postmortem May 01, 2025, 05:32 AM UTC

    On April 25th, 2025, at 09:18 am CEST, a number of our customers experienced issues with sending outbound emails and searching for contacts due to a faulty update release. The issue was resolved at 09:27 am CEST. The immediate solution of rolling back the release and restarting the affected server led to the resolution of this issue. We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future. We sincerely apologise for any inconvenience that this may have caused.

Read the full incident report →

Minor April 1, 2025

Degraded performance - Real Time Dashboard

Detected by Pingoru
Apr 01, 2025, 10:42 AM UTC
Resolved
Apr 01, 2025, 08:17 PM UTC
Duration
9h 34m
Affected: Dashboard
Timeline · 5 updates
  1. investigating Apr 01, 2025, 10:42 AM UTC

    We are experiencing some inconsistencies with the Real Time Dashboard, specifically with the number of assigned conversations shown. We are investigating the matter.

  2. investigating Apr 01, 2025, 11:51 AM UTC

    We are continuing to investigate this.

  3. identified Apr 01, 2025, 01:49 PM UTC

    Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

  4. monitoring Apr 01, 2025, 06:02 PM UTC

    We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

  5. resolved Apr 01, 2025, 08:17 PM UTC

    All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Read the full incident report →

Notice March 31, 2025

Intermittent Outages on Phone Calls

Detected by Pingoru
Mar 31, 2025, 04:00 PM UTC
Resolved
Mar 31, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 10, 2025, 06:53 AM UTC

    We received notifications from a third-party provider that phone calls can have issues. Some customers may have delays or missing updates in their conversation timelines, analytics, or integrations that rely on real-time call state transitions. Between March 31 at 16:00 UTC and March 31 at 19:00 UTC, webhook events for call activity (such as ringing, answered, and completed) were delayed or not delivered. This led to missing or delayed updates in call timelines and integrations. The issue was caused by a webhook delivery degradation on Twilio’s infrastructure, which prevented timely transmission of call event data to our platform.

Read the full incident report →