Diligent incident

Service Outage Affecting Multiple Products in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 5, 2025 affecting BoardDocs (North America - US) and Boards (North America - US) and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2025, 05:52 AM UTC
Resolved
Oct 05, 2025, 06:40 AM UTC
Duration
47m
Detected by Pingoru
Oct 05, 2025, 05:52 AM UTC

Affected components

BoardDocs (North America - US)Boards (North America - US)Messenger (North America - US)Minutes (North America - US)BoardEffect (North America - US)Entities (North America - US)

Update timeline

  1. investigating Oct 05, 2025, 05:52 AM UTC

    We are currently experiencing an outage impacting several products in the US region. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. Service availability may be limited or disrupted during this time. Thank you for your understanding and patience!

  2. identified Oct 05, 2025, 06:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2025, 06:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2025, 06:40 AM UTC

    This incident has been resolved.