Diligent incident

BoardEffect - Users Are Unexpectedly Being Logged Out in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 9, 2025 affecting BoardEffect (North America - US), lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 12:48 PM UTC
Resolved
Oct 09, 2025, 02:20 PM UTC
Duration
1h 32m
Detected by Pingoru
Oct 09, 2025, 12:48 PM UTC

Affected components

BoardEffect (North America - US)

Update timeline

  1. investigating Oct 09, 2025, 12:48 PM UTC

    Some users are experiencing unexpected logouts while using BoardEffect in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 09, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 02:20 PM UTC

    This incident has been resolved.