Diligent incident

Community - All AWS Community Sites are Unavailable in the US Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 23, 2025 affecting Community (North America - US), lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 09:09 PM UTC
Resolved
Oct 24, 2025, 03:15 AM UTC
Duration
6h 6m
Detected by Pingoru
Oct 23, 2025, 09:09 PM UTC

Affected components

Community (North America - US)

Update timeline

  1. investigating Oct 23, 2025, 09:09 PM UTC

    Community Sites are currently unavailable. Users are being met with a 503 error when attempting to load the site.

  2. identified Oct 23, 2025, 09:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2025, 09:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 24, 2025, 03:15 AM UTC

    This incident has been resolved.