Diligent incident

Equity - Users are unable to access the application in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on December 23, 2025 affecting Equity (North America - US), lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 02:45 PM UTC
Resolved
Dec 23, 2025, 05:20 PM UTC
Duration
2h 35m
Detected by Pingoru
Dec 23, 2025, 02:45 PM UTC

Affected components

Equity (North America - US)

Update timeline

  1. investigating Dec 23, 2025, 02:45 PM UTC

    Users are unable to access the application in the US region. Investigation is ongoing. Thank you for your understanding and patience!

  2. identified Dec 23, 2025, 03:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 23, 2025, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 23, 2025, 05:20 PM UTC

    This incident has been resolved.