Diligent incident

Equity - Users are unable to access the application in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on January 26, 2026 affecting Equity (North America - US), lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 01:41 PM UTC
Resolved
Jan 26, 2026, 02:18 PM UTC
Duration
37m
Detected by Pingoru
Jan 26, 2026, 01:41 PM UTC

Affected components

Equity (North America - US)

Update timeline

  1. investigating Jan 26, 2026, 01:41 PM UTC

    Users are unable to access the application. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 26, 2026, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 26, 2026, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 26, 2026, 02:18 PM UTC

    This incident has been resolved.