Resolved after 1 day 19 hours, affecting NPE IVR and Digital Pharmacist IVR Services (Legacy Cloud) and 1 more, on June 17, 2020.
The issue has been resolved. We will continue to monitor the changes made over the next 4 hours.
Affected components
Update timeline
- identified Jun 17, 2020, 06:04 PM UTC
We are currently experiencing some degraded performance in our voice services. We have identified the issue and are working on a correction. Thank you for your patience.
- identified Jun 17, 2020, 06:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 17, 2020, 06:52 PM UTC
After further analysis, the NPE IVR is not impacted by this performance degradation.
- monitoring Jun 17, 2020, 09:16 PM UTC
The issue has been resolved. We will continue to monitor the changes made over the next 4 hours.
- resolved Jun 19, 2020, 01:13 PM UTC
The issue is resolved.
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