Resolved after 22 hours 53 minutes, affecting NPE IVR, on October 19, 2020.
After monitoring the correction for an extended period, the problem has not reproduced itself. The issue is resolved.
Affected components
NPE IVR
Update timeline
- investigating Oct 19, 2020, 02:53 PM UTC
We are currently investigating this issue.
- monitoring Oct 19, 2020, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2020, 01:47 PM UTC
After monitoring the correction for an extended period, the problem has not reproduced itself. The issue is resolved.
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