Digital Pacific incident
Email Delivery Issue Affecting Hotmail Domains
Resolved after 13 days 23 hours, affecting Personal and Business Hosting and Reseller Hosting, on July 29, 2026.
The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.
Affected components
Update timeline
- identified Jul 29, 2026, 12:12 PM UTC
We are aware of an issue currently affecting email delivery to Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.
- resolved Aug 12, 2026, 11:38 AM UTC
The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.
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