Didomi Outage History

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Didomi had 10 outages in the last 2 years totaling 12h 7m of downtime — averaging 0.4 incidents per month.

There were 10 Didomi outages since September 27, 2024 totaling 12h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.didomi.io

Major September 4, 2026

Analytics Dashboards and Exports Down

Detected by Pingoru
Sep 04, 2026, 08:57 AM UTC
Resolved
Sep 04, 2026, 12:12 PM UTC
Duration
3h 14m
Affected: Batch ExportsAnalytics
Timeline · 4 updates
  1. investigating Sep 04, 2026, 08:57 AM UTC

    Our analytics services are down due to the ongoing Snowflake incident: https://status.snowflake.com/incidents/fl9tkpj8d7hk

  2. identified Sep 04, 2026, 09:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2026, 10:34 AM UTC

    We're making sure all our systems are recovering successfully

  4. resolved Sep 04, 2026, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026

Elevated API and Console errors

Detected by Pingoru
Jul 28, 2026, 09:36 AM UTC
Resolved
Jul 21, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 28, 2026, 09:36 AM UTC

    Between 19:38 and 20:13 UTC on July 21, 2026, some requests to our Admin API and REST API returned 5xx errors, and the Didomi Console was intermittently unavailable. The cause was a short-lived spike in traffic from a single integration that temporarily saturated shared capacity. Our real-time Consents API continued to operate normally throughout. Traffic returned to normal levels and all services fully recovered by 20:13 UTC. No customer configuration or consent data was affected.

Read the full incident report →

Minor May 19, 2026

Didomi Console not loading

Detected by Pingoru
May 19, 2026, 09:24 PM UTC
Resolved
May 19, 2026, 11:12 PM UTC
Duration
1h 47m
Affected: Console
Timeline · 4 updates
  1. investigating May 19, 2026, 09:24 PM UTC

    We are investigating an issue preventing access to the Didomi Console at console.didomi.io. All other Didomi services are operational, including consent notice delivery and APIs. The issue is limited to Console access. We will provide an update as soon as we have identified the cause.

  2. identified May 19, 2026, 09:58 PM UTC

    The issue is related to an ongoing incident affecting our hosting provider, Netlify. The impact remains limited to Console access. All other Didomi services are operational, including consent notice delivery and APIs. Our team is monitoring Netlify’s recovery and evaluating options to restore Console access as soon as possible. We will provide another update as soon as we have more information.

  3. monitoring May 19, 2026, 10:57 PM UTC

    Access to the Didomi Console at console.didomi.io has been restored. The issue was related to an incident affecting our hosting provider, Netlify, which has now implemented mitigation steps and moved the incident to monitoring. All Didomi services are operational, including consent notice delivery and APIs. We are continuing to monitor the Console to ensure full stability before resolving this incident.

  4. resolved May 19, 2026, 11:12 PM UTC

    Access to the Didomi Console at console.didomi.io has been restored and the Console is operating normally. The issue was related to an incident affecting our hosting provider, Netlify, which has now been resolved.

Read the full incident report →

Major February 19, 2026

Analytics Dashboards Down

Detected by Pingoru
Feb 19, 2026, 07:48 PM UTC
Resolved
Feb 19, 2026, 08:35 PM UTC
Duration
47m
Affected: Analytics
Timeline · 3 updates
  1. investigating Feb 19, 2026, 07:48 PM UTC

    We are currently investigating an issue affecting all our analytics dashboards, resulting in no metrics reported.

  2. monitoring Feb 19, 2026, 08:28 PM UTC

    The issue seemed to be on our provider.

  3. resolved Feb 19, 2026, 08:35 PM UTC

    This incident was investigated and traced to an upstream issue with our third-party provider, Sigma.

Read the full incident report →

Minor October 7, 2025

Unable to create or edit consent notices in the Didomi Console

Detected by Pingoru
Oct 07, 2025, 02:06 PM UTC
Resolved
Oct 07, 2025, 02:58 PM UTC
Duration
51m
Affected: ConsolePlatform API
Timeline · 3 updates
  1. investigating Oct 07, 2025, 02:06 PM UTC

    Some users are currently unable to create or edit consent notices in the Didomi Console. We are investigating the issue. Website and app traffic on consent notices that are already published is not impacted.

  2. identified Oct 07, 2025, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 07, 2025, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025

Partial Outage of Privacy Center API Event Processing

Detected by Pingoru
Oct 07, 2025, 08:30 AM UTC
Resolved
Oct 07, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 30, 2025, 12:49 PM UTC

    On October 7th, we experienced a partial outage in our analytics and consent storage pipeline between approximately 8:50 and 9:51 UTC. This issue resulted in a failure to store a portion of events, including a very limited number consent.given events, sent from our SDKs during this window. This incident did not affect the behavior of the consent notice on client websites or applications. The SDK continued to function normally, but the backend service failed to record the events. The underlying infrastructure issue was identified and a fix was fully deployed. As of 9:51 UTC, normal event collection was restored, and all systems are fully operational.

Read the full incident report →

Minor September 23, 2025

Elevated API response time

Detected by Pingoru
Sep 23, 2025, 07:25 PM UTC
Resolved
Sep 23, 2025, 08:12 PM UTC
Duration
46m
Affected: Consents APIsPlatform API
Timeline · 3 updates
  1. investigating Sep 23, 2025, 07:25 PM UTC

    We are seeing elevated API response time since ~6:15pm UTC. We are currently investigating the source of the issue.

  2. monitoring Sep 23, 2025, 07:30 PM UTC

    The latency is back to normal. We are monitoring the situation.

  3. resolved Sep 23, 2025, 08:12 PM UTC

    This incident has been resolved. Response times are normal.

Read the full incident report →

Minor July 7, 2025

Permissions Management in the Console (Users & Roles) Partial Degradation

Detected by Pingoru
Jul 07, 2025, 09:04 AM UTC
Resolved
Jul 07, 2025, 09:20 AM UTC
Duration
15m
Affected: Console
Timeline · 2 updates
  1. investigating Jul 07, 2025, 09:04 AM UTC

    We are investigating reports of issues with the Users & Roles permission management in the Console. While admins are able to access and use the console as normal, other users with custom roles or permissions may be impacted. The issue has been identified and a fix is being implemented.

  2. resolved Jul 07, 2025, 09:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2024

Partial Outage: Web CTV SDK on Certain Devices

Detected by Pingoru
Oct 01, 2024, 05:06 PM UTC
Resolved
Oct 01, 2024, 08:19 PM UTC
Duration
3h 12m
Affected: Web SDK (Desktop & Mobile)
Timeline · 4 updates
  1. investigating Oct 01, 2024, 05:06 PM UTC

    We are currently investigating reports of loading issues affecting the Web CTV SDK on a limited number of devices. Our team is actively working on identifying the cause and resolving the issue. We will provide updates as soon as more information becomes available.

  2. identified Oct 01, 2024, 05:12 PM UTC

    The issue has been identified and we are reverting the changes.

  3. monitoring Oct 01, 2024, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2024, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 27, 2024

Delay in Analytics Delivery and Incomplete Analytics

Detected by Pingoru
Sep 27, 2024, 10:50 AM UTC
Resolved
Sep 27, 2024, 12:01 PM UTC
Duration
1h 11m
Affected: Analytics
Timeline · 4 updates
  1. investigating Sep 27, 2024, 10:50 AM UTC

    We are currently investigating the issue

  2. identified Sep 27, 2024, 10:52 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Sep 27, 2024, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Sep 27, 2024, 12:01 PM UTC

    This incident has been resolved.

Read the full incident report →