Dialogue incident

Autocomplétion de médications à prescrire n'est pas disponible / Autocompletion is unavailable when prescribing medications

Major Resolved View vendor source →

Dialogue experienced a major incident on November 11, 2024 affecting Care Platform, lasting 18h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 09:22 PM UTC
Resolved
Nov 12, 2024, 04:14 PM UTC
Duration
18h 51m
Detected by Pingoru
Nov 11, 2024, 09:22 PM UTC

Affected components

Care Platform

Update timeline

  1. investigating Nov 11, 2024, 09:22 PM UTC

    Un problème a été identifié en lien avec la saisie des prescriptions sur la plateforme de soins. La fonctionnalité d'autocomplétion de médicaments (nom, posologie, etc.) est indisponible pour tous les usagers. La saisie manuelle fonctionne normalement. --- A problem has been identified with the entry of prescriptions on the care platform. The autocompletion feature for medications (name, posology, etc) is unavailable for all users. Manual entry remains fully functional.

  2. resolved Nov 12, 2024, 04:14 PM UTC

    Notre fournisseur externe a résolu le problème - l'autocomplétion fonctionne normalement. --- Our external vendor has resolved the problem - the autocompletion feature has resumed regular functionality.