Dialogue incident

Application web indisponible // Web app unavailable

Critical Resolved View vendor source →

Dialogue experienced a critical incident on December 10, 2024 affecting Dialogue Member Application (US) and Sunlife Health360 Member Application (US) and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 05:46 PM UTC
Resolved
Dec 10, 2024, 05:53 PM UTC
Duration
7m
Detected by Pingoru
Dec 10, 2024, 05:46 PM UTC

Affected components

Dialogue Member Application (US)Sunlife Health360 Member Application (US)Dialogue Member Application (EU)Consult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web Application

Update timeline

  1. identified Dec 10, 2024, 05:46 PM UTC

    English follows L'application web est indisponible. Nous travaillons à rétablir la situation. -- The web app is unavailable. We are working on a fix.

  2. resolved Dec 10, 2024, 05:53 PM UTC

    English follows La situation est rétablie --- The issue is fixed