Dialogue incident

La récente mise à jour a rendu l'application Care Platform inutilisable. // The recent update has caused the Care Platform app to become unusable.

Major Resolved View vendor source →

Dialogue experienced a major incident on February 10, 2025 affecting Care Platform and Care Platform (US), lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 06:30 PM UTC
Resolved
Feb 10, 2025, 07:42 PM UTC
Duration
1h 11m
Detected by Pingoru
Feb 10, 2025, 06:30 PM UTC

Affected components

Care PlatformCare Platform (US)

Update timeline

  1. identified Feb 10, 2025, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 10, 2025, 07:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 10, 2025, 07:41 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 10, 2025, 07:42 PM UTC

    This incident has been resolved.