Dialogue incident

Les appels vidéo échouent // Video calls are failing

Major Resolved View vendor source →

Dialogue experienced a major incident on June 16, 2025 affecting Dialogue Member Application (US) and Care Platform and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 01:09 PM UTC
Resolved
Jun 16, 2025, 01:23 PM UTC
Duration
14m
Detected by Pingoru
Jun 16, 2025, 01:09 PM UTC

Affected components

Dialogue Member Application (US)Care PlatformSunlife Health360 Member Application (US)Care Platform (US)Consult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Jun 16, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2025, 01:23 PM UTC

    This incident has been resolved.