Device Magic Outage History

Device Magic is up right now

Device Magic had 7 outages in the last 2 years totaling 279h 11m of downtime — averaging 0.3 incidents per month.

There were 7 Device Magic outages since July 17, 2025 totaling 279h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.devicemagic.com

Minor July 1, 2026

Submissions Processing Delays

Detected by Pingoru
Jul 01, 2026, 07:01 PM UTC
Resolved
Jul 02, 2026, 11:09 AM UTC
Duration
16h 8m
Affected: Submission Deliveries
Timeline · 3 updates
  1. investigating Jul 01, 2026, 07:01 PM UTC

    We are currently experiencing an unusually high volume of deliveries, which is resulting in longer processing times than normal. As a result, some submissions may take additional time to appear as received or fully processed in your account. Our team is actively working to process all deliveries as quickly and safely as possible, and we will restore normal processing times once volumes return to expected levels. Thank you for your patience.

  2. monitoring Jul 01, 2026, 11:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2026, 11:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

SMS Delivery Service Disruption

Detected by Pingoru
Apr 28, 2026, 12:20 PM UTC
Resolved
Apr 28, 2026, 06:10 PM UTC
Duration
5h 49m
Affected: SMS Text Delivery
Timeline · 3 updates
  1. identified Apr 28, 2026, 12:20 PM UTC

    We are currently investigating an issue causing unsuccessful SMS delivery in Device Magic. Our team has identified the problem and is actively working on a fix. Other Device Magic services remain operational at this time. We appreciate your patience and understanding while we work to resolve this, and we will provide another update as soon as SMS functionality has been fully restored.

  2. monitoring Apr 28, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 13, 2026

Resolved: Support Email Now Fully Functional

Detected by Pingoru
Apr 13, 2026, 02:46 PM UTC
Resolved
Apr 13, 2026, 03:12 PM UTC
Duration
25m
Affected: Forms Website
Timeline · 3 updates
  1. identified Apr 13, 2026, 02:46 PM UTC

    Our Support email at [email protected] is currently experiencing issues and we’re unable to receive new emails right now. Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support. We’re actively working to resolve the email issue and will post an update once it’s been fixed. Thank you for your patience - and please use chat to contact us in the meantime!

  2. identified Apr 13, 2026, 03:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 13, 2026, 03:12 PM UTC

    The issue affecting our Support email at [email protected] has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue!

Read the full incident report →

Minor November 12, 2025

Form Editor and Form Sync/Upload Issues

Detected by Pingoru
Nov 12, 2025, 01:27 PM UTC
Resolved
Nov 12, 2025, 06:04 PM UTC
Duration
4h 37m
Affected: Forms WebsiteSubmission DeliveriesSubmission ResendingDispatchesDevice Magic SystemsLong Running Delivery QueueSMS Text Delivery
Timeline · 3 updates
  1. investigating Nov 12, 2025, 01:27 PM UTC

    We are currently experiencing an issue affecting the Form Build Editor in Device Magic. When attempting to edit an existing form, users may encounter a blue “Device Magic Internal Error” screen. Additionally, form downloads and submissions may be impacted - forms may appear as “(form cannot be read)” or remain in a pending state when syncing to or from devices. Please note that no submissions will be lost as a result of this issue. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates here as soon as more information is available or once the issue is resolved. Thank you for your patience. - The Device Magic Team

  2. monitoring Nov 12, 2025, 01:52 PM UTC

    The issue affecting the Form Editor/Builder/Designer and form syncing has been successfully resolved. All systems are now operating normally. Please refresh your browser if you had the Form Editor open, and on your devices, swipe down on the Forms, Dispatch, or Submissions tabs to refresh and sync any pending items. Our engineering team will continue to monitor system performance to ensure full stability. We appreciate your patience and understanding while we worked to restore normal service. - The Device Magic Team

  3. resolved Nov 12, 2025, 06:04 PM UTC

    Our monitoring confirms that the Form Editor/Builder/Designer and form syncing are now functioning normally, and the issue has been fully resolved. All systems are operating as expected, and no further impact has been observed. Thank you for your patience and understanding throughout this incident. - The Device Magic Team

Read the full incident report →

Notice August 4, 2025

Device Magic Platform Service Outage (UPDATE)

Detected by Pingoru
Aug 04, 2025, 02:30 PM UTC
Resolved
Aug 11, 2025, 02:40 PM UTC
Duration
7d
Affected: Forms WebsiteSubmission DeliveriesSubmission ResendingDispatchesDevice Magic SystemsLong Running Delivery QueueSMS Text Delivery
Timeline · 2 updates
  1. monitoring Aug 04, 2025, 02:30 PM UTC

    We want to provide an update following the significant service outage that impacted the Device Magic platform last night and this morning. If you are unable to access the Management Console, please try the following steps: 1. Clear your browser cache and cookies. 2. Open your browser and search for “Device Magic” in Google. 3. Click the official link for the Device Magic marketing page. 4. Use the login link provided on that page to access the Management Console. While the issue has been fixed, it may take a couple of hours for these changes to fully propagate to all users. During this time, some users might continue to experience intermittent issues accessing the Management Console, receiving Dispatches or submitting Forms. Thank you again for your understanding.

  2. resolved Aug 11, 2025, 02:40 PM UTC

    The service outage that affected the Device Magic platform early last week has been fully resolved. We can confirm that the fix has been propagated to all users. Full access to the Management Console, Dispatches and Forms has been restored across the platform. If you continue to experience any issues, please contact Device Magic Support at [email protected] for further assistance. Thank you for your patience and understanding.

Read the full incident report →

Notice July 17, 2025

System Maintenance

Detected by Pingoru
Jul 17, 2025, 02:36 PM UTC
Resolved
Jul 21, 2025, 02:36 AM UTC
Duration
3d 12h
Affected: Forms WebsiteSubmission DeliveriesDevice Magic Systems
Timeline · 4 updates
  1. investigating Jul 17, 2025, 02:36 PM UTC

    We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT. Please note: - Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT. - Performance related to submission data will be degraded for the remainder of the maintenance window. We appreciate your patience and understanding. If you have any questions or encounter issues, please contact us at [email protected].

  2. identified Jul 19, 2025, 11:29 AM UTC

    We are performing maintenance on our submissions database. Services may be briefly impacted during window of 7:30 AM to 10:00 AM EDT.

  3. monitoring Jul 19, 2025, 01:04 PM UTC

    Database upgrade is complete on submissions database. Parts of the application might be slow until July 20, 2025 9:00 PM EDT.

  4. resolved Jul 21, 2025, 02:36 AM UTC

    Maintenance is complete. Services are running normally.

Read the full incident report →