Device Magic incident
Resolved: Support Email Now Fully Functional
Device Magic experienced a notice incident on April 13, 2026 affecting Forms Website, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 13, 2026, 02:46 PM UTC
Our Support email at [email protected] is currently experiencing issues and we’re unable to receive new emails right now. Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support. We’re actively working to resolve the email issue and will post an update once it’s been fixed. Thank you for your patience - and please use chat to contact us in the meantime!
- identified Apr 13, 2026, 03:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 13, 2026, 03:12 PM UTC
The issue affecting our Support email at [email protected] has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue!