Resolved: Support Email Now Fully Functional

Update timeline

1. identified Apr 13, 2026, 02:46 PM UTC

   Our Support email at [email protected] is currently experiencing issues and we’re unable to receive new emails right now. Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support. We’re actively working to resolve the email issue and will post an update once it’s been fixed. Thank you for your patience - and please use chat to contact us in the meantime!

2. identified Apr 13, 2026, 03:10 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Apr 13, 2026, 03:12 PM UTC

   The issue affecting our Support email at [email protected] has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue!