Device Magic Outage History

We are currently experiencing an issue affecting the Form Build Editor in Device Magic. When attempting to edit an existing form, users may encounter a blue “Device Magic Internal Error” screen. Additionally, form downloads and submissions may be impacted - forms may appear as “(form cannot be read)” or remain in a pending state when syncing to or from devices. Please note that no submissions will be lost as a result of this issue. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates here as soon as more information is available or once the issue is resolved. Thank you for your patience. - The Device Magic Team

We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT. Please note: - Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT. - Performance related to submission data will be degraded for the remainder of the maintenance window. We appreciate your patience and understanding. If you have any questions or encounter issues, please contact us at [email protected].

We're investigating reports of degraded performance with our Submissions and Dispatches APIs.

We're experiencing high load on the platform, as a result loading web stores and api calls to the dm database or related submission api calls are degraded.

We are currently experiencing an issue where Dropbox Destination deliveries are failing to complete, causing delivery errors. Our engineering team is actively investigating and working on a fix. Thank you for your patience.

We are currently aware of an issue causing slower-than-normal page loading times for some users. Our team is investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please stay tuned for updates. This delay is NOT affecting the mobile app or submission deliveries.

We are investigating cases where submissions from iOS devices running builds 2024.4.0 or 2024.4.1 may have some of the data in the submission not be received in the cloud.

We have released 2024.4.2 that should address this issue, and recommend all users on 2024.4.0 or 2024.4.1 update to this release as soon as possible. We continue to investigate the root cause and will update here when we have a full resolution. If you are experiencing data loss problems, the only place where the full copy of the data resides is on the device. This data is seen as completed on your device and will get automatically deleted based on the "Days Submissions Stored" value. Action: If you notice any problems with data missing, you can set the value for "Days Submissions Stored" to some larger value (for example 30 days) to ensure that the local copies are not deleted until you have verified that there was no data missing in the cloud copy.

While we continue to investigate the issue, we have released iOS release 2024.4.3. This release will retain submissions past the "Days Submissions Stored" date to ensure there is no data loss.

We believe we have found the core problem and are working on testing a fix. Fortunately, we appear to have all of the data from the submissions and should be able to recover and re-process any submissions with the issue. If you notice anything missing, please contact support to make sure that it is being tracked.

Some customers are currently experiencing mobile app issues with "Downloading Resources" and slow loading dispatches. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

We are currently experiencing an issue with website performance and submission deliveries. The team is currently investigating.

Contacting the Support Team via email at [email protected] is currently unavailable. To reach the support team please log into your Device Magic account and click on the 'Chat' icon located in the lower right corner of every page. Thank you for your patience and understanding as the team investigates the issue.