Device Magic Outage History

There were 2 Device Magic outages since April 13, 2026 totaling 6h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.devicemagic.com

Minor April 28, 2026

SMS Delivery Service Disruption

Detected by Pingoru: Apr 28, 2026, 12:20 PM UTC
Resolved: Apr 28, 2026, 06:10 PM UTC
Duration: 5h 49m

Affected: SMS Text Delivery

Timeline · 3 updates

identified Apr 28, 2026, 12:20 PM UTC

We are currently investigating an issue causing unsuccessful SMS delivery in Device Magic. Our team has identified the problem and is actively working on a fix. Other Device Magic services remain operational at this time. We appreciate your patience and understanding while we work to resolve this, and we will provide another update as soon as SMS functionality has been fully restored.
monitoring Apr 28, 2026, 05:53 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 28, 2026, 06:10 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 13, 2026

Resolved: Support Email Now Fully Functional

Detected by Pingoru: Apr 13, 2026, 02:46 PM UTC
Resolved: Apr 13, 2026, 03:12 PM UTC
Duration: 25m

Affected: Forms Website

Timeline · 3 updates

identified Apr 13, 2026, 02:46 PM UTC

Our Support email at [email protected] is currently experiencing issues and we’re unable to receive new emails right now. Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support. We’re actively working to resolve the email issue and will post an update once it’s been fixed. Thank you for your patience - and please use chat to contact us in the meantime!
identified Apr 13, 2026, 03:10 PM UTC

We are continuing to work on a fix for this issue.
resolved Apr 13, 2026, 03:12 PM UTC

The issue affecting our Support email at [email protected] has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue!

Read the full incident report →

Looking to track Device Magic downtime and outages?

Pingoru polls Device Magic's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when Device Magic reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track Device Magic alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring Device Magic for free

5 free monitors · No credit card required