Deskpro incident

Increased latency

Notice Resolved View vendor source →

Deskpro experienced a notice incident on August 20, 2019, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2019, 09:19 AM UTC
Resolved
Aug 20, 2019, 09:37 AM UTC
Duration
17m
Detected by Pingoru
Aug 20, 2019, 09:19 AM UTC

Update timeline

  1. investigating Aug 20, 2019, 09:19 AM UTC

    We are seeing increased latency affecting some customers. We are investigating.

  2. resolved Aug 20, 2019, 09:37 AM UTC

    The issue should now be resolved.

  3. postmortem Aug 20, 2019, 09:37 AM UTC

    Increased latency to our file storage provider \(AWS S3\) caused requests to return slower than usual. The engineers deployed a hotfix to route S3 requests through Cloudflare, which has resolved the issue.