Deskpro incident

Mail Processing Delays

Minor Resolved View vendor source →

Deskpro experienced a minor incident on April 24, 2020 affecting Incoming Email, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2020, 08:32 AM UTC
Resolved
Apr 24, 2020, 10:34 AM UTC
Duration
2h 1m
Detected by Pingoru
Apr 24, 2020, 08:32 AM UTC

Affected components

Incoming Email

Update timeline

  1. investigating Apr 24, 2020, 08:32 AM UTC

    There has been a delay in some mail processing occurring from approximately 8.00am GMT. The root cause has been issued and we are catching up all delayed mail. Our apologies for this disruption.

  2. resolved Apr 24, 2020, 11:34 AM UTC

    This issue has been resolved.