Deskpro incident

Delayed Outgoing Email

Notice Resolved View vendor source →

Deskpro experienced a notice incident on June 29, 2020 affecting Outgoing Email, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2020, 06:52 PM UTC
Resolved
Jun 29, 2020, 07:56 PM UTC
Duration
1h 4m
Detected by Pingoru
Jun 29, 2020, 06:52 PM UTC

Affected components

Outgoing Email

Update timeline

  1. investigating Jun 29, 2020, 06:52 PM UTC

    We are investigating delayed outgoing email.

  2. identified Jun 29, 2020, 07:12 PM UTC

    All new mail is being processed normally, and we are resolving the backlog which will be processed shortly.

  3. resolved Jun 29, 2020, 07:56 PM UTC

    All mail has been processed. Our sincere apologies for the disruption caused by this delayed mail. We are working to put further safeguards in place to prevent this happening again.