Deskpro experienced a notice incident on March 1, 2022, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 01, 2022, 12:57 PM UTC
We are currently investigating a service disruption affecting some UK customers
- identified Mar 01, 2022, 02:19 PM UTC
We apologise for the continued service issues. We have identified the issue with failures in AWS Aurora. We are working to resolve this.
- resolved Mar 01, 2022, 05:24 PM UTC
This incident has been resolved. We are very sorry about the disruption caused. We will update with further details shortly.