Deskpro incident

Service disruption for some customers

Notice Resolved View vendor source →

Deskpro experienced a notice incident on March 28, 2022, lasting 64d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 02:04 PM UTC
Resolved
May 31, 2022, 03:19 PM UTC
Duration
64d 1h
Detected by Pingoru
Mar 28, 2022, 02:04 PM UTC

Update timeline

  1. identified Mar 28, 2022, 02:04 PM UTC

    We have identified an issue affecting a small number of users caused by a problem with a specific database cluster. We are moving affected users to a new cluster.

  2. monitoring Mar 28, 2022, 03:48 PM UTC

    All affected accounts are back online.

  3. resolved May 31, 2022, 03:19 PM UTC

    This incident has been resolved.