Deskpro experienced a notice incident on July 28, 2022, lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 28, 2022, 05:26 PM UTC
Our hosting provider, Amazon Web Services (AWS), is experiencing network connectivity issues in our US region. This is causing some web requests to fail to load. We will update this incident once we know more.
- identified Jul 28, 2022, 05:30 PM UTC
AWS is working on resolving the issue. More detail can be seen here on AWS's status page: https://health.aws.amazon.com/health/status
- identified Jul 28, 2022, 06:01 PM UTC
We are currently working to move our systems off of the affected availability zone to mitigate the issues.
- monitoring Jul 28, 2022, 06:42 PM UTC
We have moved our infrastructure off of the affected AZs and service should now be restored.
- resolved Aug 01, 2022, 10:20 AM UTC
This incident has been resolved.