Deskpro experienced a minor incident on August 4, 2022 affecting Incoming Email, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming Email
Update timeline
- identified Aug 04, 2022, 09:50 AM UTC
We're aware of a problem with incoming email messages appearing as blank in the agent interface. We've identified the issue and messages will be properly visible shortly.
- monitoring Aug 04, 2022, 11:17 AM UTC
Existing messages in tickets should all be showing normally. There is a small number of email messages in the backlog that should be done processing within 10-15 minutes.
- resolved Aug 04, 2022, 11:58 AM UTC
This incident has been resolved.