Deskpro incident

Agent interface failing to load for some users

Notice Resolved View vendor source →

Deskpro experienced a notice incident on November 9, 2022, lasting 17h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 03:43 PM UTC
Resolved
Nov 10, 2022, 09:02 AM UTC
Duration
17h 18m
Detected by Pingoru
Nov 09, 2022, 03:43 PM UTC

Update timeline

  1. investigating Nov 09, 2022, 03:43 PM UTC

    We are investigating reports of the agent interface (/app) failing to load for some users due to static assets failing to load from our CDN.

  2. identified Nov 09, 2022, 05:37 PM UTC

    We have identified the issue as being a problem with our CDN provider, Cloudflare. They have posted their own status update here: https://www.cloudflarestatus.com/incidents/bvstlwtc0gqj

  3. resolved Nov 10, 2022, 09:02 AM UTC

    Cloudflare has resolved the incident. If you still experience any issues with assets loading on the login page, please reach out to Deskpro support.