Deskpro experienced a notice incident on December 5, 2022, lasting 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 05, 2022, 08:18 PM UTC
We are investigating reports of connectivity issues in the US region. Update: It appears that Amazon Web Services (AWS) is experiencing issues. We are working to figure out how we can work around these issues.
- investigating Dec 05, 2022, 08:32 PM UTC
AWS is aware and investigating https://health.aws.amazon.com/health/status [12:26 PM PST] We are investigating an issue which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.
- identified Dec 05, 2022, 08:55 PM UTC
AWS has issued a status update https://health.aws.amazon.com/health/status [12:51 PM PST] We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue.
- identified Dec 05, 2022, 09:07 PM UTC
AWS has issued a status update https://health.aws.amazon.com/health/status [12:59 PM PST] We are beginning to see signs of recovery, and continue to work toward full resolution.
- resolved Dec 05, 2022, 09:09 PM UTC
AWS has issued a status update https://health.aws.amazon.com/health/status [RESOLVED] Internet Connectivity [01:06 PM PST] Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored.