Deskpro incident

We are investigating slowness/connectivity issues affecting some customers

Notice Resolved View vendor source →

Deskpro experienced a notice incident on August 2, 2023, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 01:47 PM UTC
Resolved
Aug 02, 2023, 02:16 PM UTC
Duration
28m
Detected by Pingoru
Aug 02, 2023, 01:47 PM UTC

Update timeline

  1. investigating Aug 02, 2023, 01:47 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 02, 2023, 01:49 PM UTC

    We have identified the root cause (increased database load during release migrations) and are mitigating this now.

  3. investigating Aug 02, 2023, 02:08 PM UTC

    We have failed over the affected database cluster to resolve the issue. This will cause connection issues for some customers for a couple of minutes.

  4. investigating Aug 02, 2023, 02:13 PM UTC

    The incident should be resolved. We are very sorry about the disruption caused and are looking into further understanding the initial cause to prevent it from happening again.

  5. resolved Aug 02, 2023, 07:05 PM UTC

    This incident has been resolved.