Deskpro incident

We are investigating connectivity issues affecting some customers

Notice Resolved View vendor source →

Deskpro experienced a notice incident on August 11, 2023, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2023, 10:59 AM UTC
Resolved
Aug 11, 2023, 12:12 PM UTC
Duration
1h 12m
Detected by Pingoru
Aug 11, 2023, 10:59 AM UTC

Update timeline

  1. investigating Aug 11, 2023, 10:59 AM UTC

    We are currently investigating this issue.

  2. identified Aug 11, 2023, 11:14 AM UTC

    We have identified issues with our CDN Cloudflare. We are working with them to resolve the issue.

  3. identified Aug 11, 2023, 11:27 AM UTC

    We are very sorry about the delay in resolving this. Our teams continue to work to restore full service.

  4. monitoring Aug 11, 2023, 11:47 AM UTC

    Cloudflare have been working to address the issue and we see significantly improved connectivity. We are monitoring.

  5. monitoring Aug 11, 2023, 12:03 PM UTC

    We are not saying any further impact with full connectivity restored.

  6. resolved Aug 11, 2023, 12:12 PM UTC

    We are marking this incident resolved. We are very sorry about the disruption this caused; we continue to work with Cloudflare to prevent this situation from reoccurring.