Deskpro incident

We are investigating connectivity issues affecting some customers

Minor Resolved View vendor source →

Deskpro experienced a minor incident on October 24, 2023 affecting Admin Interface and Agent Interface, lasting 18h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2023, 02:56 PM UTC
Resolved
Oct 25, 2023, 09:12 AM UTC
Duration
18h 16m
Detected by Pingoru
Oct 24, 2023, 02:56 PM UTC

Affected components

Admin InterfaceAgent Interface

Update timeline

  1. investigating Oct 24, 2023, 02:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 24, 2023, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 25, 2023, 09:12 AM UTC

    This incident has been resolved.