Deskpro experienced a minor incident on June 20, 2024 affecting Agent Interface, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Interface
Update timeline
- investigating Jun 20, 2024, 07:52 AM UTC
We are currently investigating intermintent issues opening attachments.
- identified Jun 20, 2024, 08:12 AM UTC
We have identified the issue as coming from an attachment authorisation service failing. Our engineers are working on a fix now and we expect normal service to resume shortly.
- monitoring Jun 20, 2024, 08:51 AM UTC
We have deployed a fix to the faulty component. We are continuing to monitor. Please contact [email protected] if you continue to experience any issues.
- resolved Jun 20, 2024, 11:22 AM UTC
This incident has been resolved.