Deskpro experienced a minor incident on October 1, 2024 affecting Outgoing Email, lasting 18h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing Email
Update timeline
- investigating Oct 01, 2024, 04:21 PM UTC
We are aware of an issue affecting some customers using custom Office365 accounts to send outbound email and our team is investigating.
- identified Oct 01, 2024, 05:44 PM UTC
We have identified the issue. A workaround is being deployed for those customers affected.
- monitoring Oct 01, 2024, 06:00 PM UTC
A workaround for affected customers has been deployed. Backlogged emails are being processed now and is expected to complete within 15-20 minutes.
- resolved Oct 02, 2024, 10:24 AM UTC
This incident has been resolved.