Deskpro incident

On-Premise Customers - Voice & SMS

Notice Resolved View vendor source →

Deskpro experienced a notice incident on October 30, 2024, lasting 17h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 06:00 PM UTC
Resolved
Oct 31, 2024, 11:32 AM UTC
Duration
17h 31m
Detected by Pingoru
Oct 30, 2024, 06:00 PM UTC

Update timeline

  1. investigating Oct 30, 2024, 07:51 PM UTC

    We are aware of an issue affecting some on-premise customers using voice and SMS functionality and our team is investigating.

  2. monitoring Oct 30, 2024, 07:59 PM UTC

    We have identified the issue. A fix is being deployed for those customers affected. We are monitoring the situation.

  3. resolved Oct 31, 2024, 11:32 AM UTC

    This incident has been resolved.