Deskpro experienced a minor incident on January 16, 2025 affecting Incoming Email, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming Email
Update timeline
- investigating Jan 16, 2025, 12:31 PM UTC
We are aware of some cloud customers experiencing delays in receiving emails in the EU region, and our team is investigating.
- monitoring Jan 16, 2025, 01:50 PM UTC
Incoming email is now flowing as usual but some customers may still see some delays while we finish processing the backlog. We're monitoring closely.
- resolved Jan 16, 2025, 03:50 PM UTC
This incident has been resolved.