Deskpro experienced a notice incident on January 29, 2025, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 29, 2025, 04:36 PM UTC
We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.
- monitoring Jan 29, 2025, 04:51 PM UTC
We have identified and resolved the issue that was disrupting service and are actively monitoring the situation.
- resolved Jan 29, 2025, 10:28 PM UTC
A capacity planning issue became apparent due to a bug in an internal Deskpro Cloud service. This caused service disruptions while we added capacity and investigated the underlying problem. We have since mitigated the issue and are implementing process improvements for the future.